Here at Red Printing, we make every effort to ensure excellent customer satisfaction. We pride ourselves on our high-quality print production, but sometimes - as with all printing, a manufacturing issue can arise.
Please note that we are not responsible for individual circumstances which are beyond our control, but not limited to, the following:
Consumer-made mistakes such as:
- Font mis-selection, typo, grammar and spelling errors
- Poor/low quality and low-resolution uploaded images
- Design errors and wrong colour selections
- Any errors made by you during the creation of an artwork file, mis-selection of size, quantity, product type, finishing options, paper type, cutting options and other order specifications
- Wrong template selection, incorrect image orientation and positioning
- Duplicate orders
- Incorrect file layout for finishing such as folding, creasing, die or kiss cutting
- Delivery delays due to erroneous files and damage to products after delivery to the customer
Please note that we do not proof artwork or designs created by customers before production, and it's the customer's responsibility to check the print file thoroughly before sending to print. Please preview your designs, check and correct any mistakes before placing your order and payment. Red Printing reserve the right to decide whether to issue a refund, replacement or partial refund on a case-by-case basis.
If a refund request is made and approved, through credit card, it would reflect in your next bank statement (depending on banks) or if through PayPal, you should receive the funds back to you within approx. 5-7 business days.
Just to further inform you on colour printing, even though we ask that you edit your files in CMYK, colours are still displayed on the screen using RGB and will always look brighter and more vibrant than the final output. Because of this, the colours on the printed products may differ slightly than seen on your monitor screen. Please refer to our
User Guide for more information.
For further inquiries or to make a reprint/refund request, please email us at
support@redprinting.sg and we will look into it.
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